What the Heidelberg and Unisource Partnership Means for Printers

DUNN: The other side of it is in situations where printers are having a problem. For example, a customer may be having what he perceives is a lithographic problem, so he's trying everything. He's changing paper, changing inks, he's trying all kinds of things. With our new Systemservice, we can detect faults in a press, including the motor heating up in the inker. The printer may think he's got a litho problem, but he doesn't. He's got a bearing problem. But because it's tying up that roller, it manifests itself like a litho problem. That allows us to get that customer stabilized more quickly.