Wilen Group — Adapting To the Times

The tracking system, as Yogi Berra might say, really works when it’s not working. A few days into a recent mailing, Kevin Wilen recalls, the printer noticed it wasn’t getting any scans from the post office. After a short investigation by the USPS, it was learned that the mail had been dropped off by the freight company, but had sat in a corner, untouched, at the post office. The USPS quickly moved the load through the mail stream and still made the in-home date.