Writers Worthy of Praise --DeWese

Then I made a huge mistake by calling AOL to complain about being charged $23.90 four times on one of my credit cards for one month's service. Huge mistake!

I was on the phone for 21⁄2 hours. I was transferred four times, disconnected three times and got to speak to four different CSRs—one of whom was in New Delhi. I didn't get my money back, but I did see that I was only charged twice on the next credit card bill.