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Helping the Economy
I negotiate things for a living. I'm supposed to be good at persuading people to my position. Well, my self-confidence was destroyed by this AOL experience. I think I am single-handedly financing AOL, and I'm their ticket to a restoration of their stock price.
This customer service experience brings me to the topics for this column. I want to acknowledge some other writers who are making powerful contributions to the printing industry.
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