Xerox Launches Enterprise Print Services

ROCHESTER, NY—Oct. 29, 2009—Solidifying its lead in managed print services (MPS), Xerox Corporation (NYSE: XRX) today announced Enterprise Print Services (EPS), the first offering to help companies better manage documents across their global print infrastructure — from the office to the in-house print center to the virtual workplace.

Xerox EPS reduces the cost of printing, sharing and updating everything from a home worker's 50-page proposal to full-color brochures in a marketing department. Extending Xerox's MPS offering to give companies a complete view of worldwide print operations, EPS ensures all document output meets budget targets, security policies, and environmental sustainability objectives.

"By expanding MPS beyond the office walls, organizations have total control over company-wide print spend," said Ken Weilerstein, vice president, research at Gartner, Inc. "This is significant because internal and external print shop costs can often exceed office printing spend, so optimizing across all print environments will uncover even more sources of cost savings."

Xerox makes it easy for companies to identify new opportunities to cut costs and improve efficiency across the entire print network by adding the following capabilities to its MPS portfolio:

Support for home and virtual printing: Employees working from home or remote locations benefit from the same support system offered in the office. Xerox monitors off-site devices and reaches out via phone, e-mail or Web-based support sessions to provide technical assistance. Universal print drivers give mobile workers easy access to print output devices when working in corporate offices.

Print routing to save money, paper and time: Based on an analysis of employee work habits, Xerox helps companies set up guidelines that direct documents to the most appropriate device, based on specific requirements such as cost, turnaround time and location. For example, when employees go to print, they receive a message such as: "Print to a different printer nearby to save $20."

Use the in-house print center more effectively: To better manage costs in the production print environment, EPS allows employees to send more complex printing requests to their internal print provider right from the desktop. Employees are presented with choices for binding and stapling and can preview the final document, eliminating the extra steps typically taken to prepare files and deliver them to the print center.

Clients like The Dow Chemical Company, EMC, Procter & Gamble and University of Pittsburgh Medical Center (UPMC) are using EPS to build on the cost savings already achieved in the office, to get more out of the global print infrastructure they've already invested in. Xerox clients benefit from a consistent approach regardless of size or location.

"By simplifying print across the entire business, Xerox is transforming the way we work and delivering a powerful impact to operations," said Robert A. DeMichiei, senior vice president and chief financial officer of UPMC, an $8 billion global health enterprise. "The EPS platform directly connects our global print environment to our core business applications so that we can co-design new ways of working and accommodate new technologies to help employees work more efficiently."

Earlier this year, Xerox also made its MPS offerings available to small and mid-sized businesses through its global network of channel partners. Xerox currently monitors approximately 1.5 million devices from multiple vendors worldwide.

"Businesses trust our approach and ability to deliver, allowing us to forge the way for new managed print services offerings," said Stephen Cronin, president, Xerox Global Services. "Enterprise Print Services represents the way companies have to look at printing going forward - use a comprehensive view of the global infrastructure to keep printing cost-effective, productive and environmentally sustainable across the entire enterprise, not just in the office."