Be My Guests: Preparing for Invasion

My week began with a call from “the big sales guy” of a large company out of state; a potential ongoing customer for our commercial printing company, that could make all the difference in our bottom line for the next few years at least—IF we are who we say we are!

I had been planning another “Kaizen” event at our facility, and Mr. Big Sales' plan to visit was a good reason for us to dig in! For those of you who need a refresher on what Kaizen is, in Japanese that simply means "good change." In lean, the event is normally applied to a system of continuous improvement in quality, technology, processes, company culture, productivity, safety, system of cleanliness, and so on.