The Sales Challenge

Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at bill@salesvault.pro or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.

An email comes in from angry client — or so you think. Misreading tone can cause damage. But you can’t misread Bill’s advice this week.

This week, Bill Farquharson talks about one instance where a mistake led to a crazy-high response rate of a direct mail piece.

You are probably an expert in the customer service experience of a half dozen companies you buy from. But what about your own?

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