Business Management - Productivity/Process Improvement

Truth is Greater Than Fiction
April 21, 2014

So, take the entertainment industry—PLEASE! But, seriously—let's look at some TRUTHS and also some of the FICTION or MYTHS about business. Before I begin, let me assure you, the point of this blog is not to off-handedly criticize the entertainment industry, but to make what I think you'll agree is a valid point.

Shrinking Your Way to Prosperity
April 15, 2014

I have said often that I think there is more fun and opportunity in this industry now than when I started in 1985; it’s just different. You have a big advantage in owning your own business and understanding this market. It simply takes action, hard work and the willingness to get some help and to think differently than in the past.

The Customer Complaint System
April 7, 2014

Misplaced something? It has always puzzled me that the Airlines, for example, will spend millions on systems to get lost luggage back to passengers—no matter where they are—yet, their rate of lost luggage is often so high, they seem to lack systems to address the problem of losing it in the FIRST place!

Alice in Wonder-Where-You're-Going Land
March 24, 2014

Owning a business is the opportunity of a lifetime! We've all seen the "rich" and "famous" doing it, right? But, like in Alice’s Wonderland, in the mythological and uncharted world of business, we can have an entrepreneurial attack and jump in with both feet—down the “rabbit hole” of owning our own business—only to find that nothing is quite what it’s supposed to be.

Purple Highlighters and Hoarders
February 25, 2014

One thing I’ve learned about implementing systems over twenty-plus years—you need the INPUT and buy-in from your employees, so if they want something as small as using the color purple to improve a system, you just go with it.

The Fly and the Hair
February 10, 2014

Why, you might ask, do franchises succeed? The simple fact is—they have proven systems for operating, which ensures quality and service. Yes, franchises have their problems; they’re NOT perfect.

Thirteen Eggs
January 27, 2014

I met with several business associates and affiliates recently to plan an upcoming Webinar we had titled, "Boss in a Box,” a nickname some had given our software, System100, because it allows companies to operate AS IF the boss/owner has been cloned, so as to oversee every job at once. One associate, Merle, a business owner from Hendersonville, TN, is an authentic country boy (the real deal, y’all!), and amazingly good-natured about being called our “redneck millionaire,” due to his molasses-slow southern drawl, and his business success.

The View From My Window
January 13, 2014

I have no problem with business owners who enjoy working in their companies as production managers, or wearing a multitude of hats. I know many owners who have been happy and successful operating their businesses that way. As for me,