February 1, 2001
By CHERYL A. ADAMS E-commerce IS changing the name of the book publishing/manufacturing game. Internet customers want their books right away, and they are willing to pay a premium for instant turnaround. In reality—specifically the virtual one—the customer is paying for the convenience of shopping on the Internet. Interestingly, many books sold on the Web aren't usually marked down in price (in fact, book manufacturers admit that most Web products include the "acceptable" retail markup), and buyers pay the shipping charge. But this Internet sale comes with great expectations. The book buyer is willing to pay, but when payment is only a
