Lehigh Press

BY CHERYL A. ADAMS "Batter Up!" Simple words that can induce anxiety in the heart of any rookie player facing a world-class pitcher for the very first time...a feeling all too familiar to a computer-to-plate (CTP) novice, who's switch-hitting from a conventional workflow. With so much riding on success, the last call you want to hear is: "Swing and a miss!" So here's a crash course in CTP Troubleshooting 101. The troubleshooting process should be incorporated into every aspect of the prepress operation, from preventive pre-installation measures to management of incoming digital files, all the way through final proof. "Troubleshooting begins before the

Your company is going through change—change that requires training—training that requires manuals. So you print out documentation that describes the new procedures and policies. Unfortunately, the moment you distribute the manuals, they become obsolete. Certain documentation in certain departments demands additions. What do you do? Painstakingly track down the erroneous manuals, fix them, then send them back? Yeah, right. "Nobody ever chases down and updates the 100 copies that were distributed," notes Gerry Thornton, director of information services at Lehigh Press in Cherry Hill, NJ. Now, picture this scenario. Instead of printing and distributing manuals, you post all of the pages electronically in