The Customer Complaint System
Recently, I heard someone promoting a Customer Complaint System for businesses, meant to “resolve complaint issues in an expedited manner.” Sounds reasonable!
You might think, since I promote business systemization, that a customer complaint system would be right up my alley. However, before jumping in and implementing any new system for a business, I’ve learned that it needs to be WELL-considered!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.
