Don’t Fool Yourself...Your Print Customers Don't Care About You! -Clay Forsberg

By Clay Forsberg

Your customers—and especially your prospects—don’t care about you. They don’t care about the products you’re selling, and they don’t care about your company. If they did, then they would return your phone calls. They wouldn’t check their texts/e-mails when you’re talking to them. They’d respond to your direct mail, and they’d get excited about the stuff you’re offering; stuff you know would be good for them.

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Business Management - Marketing/Sales

Clay Forsberg Author's page Clay's recruiting and strategic consulting efforts over the past 20 years have provided firms in the printing and communications industries the talent and perspective that has enabled them to navigate the constant change they’ve faced. His current company, the bleedingEDGE, provides digital printing firms with 1:1 marketing solutions that enable their small- and medium-sized clients to compete with larger competitors using a cooperative strategy and production model. In addition to the normal 1:1 marketing techniques of personalization and customization, the bleedingEDGE incorporates timing strategies, generational analysis and sociological factors in producing results well above the norm.

Don’t Fool Yourself...Your Customers Don't Care About You!