Eliminating the Drive-by Shooting

“Drive-by Shooting? Excuse me?” I said to Joe, the owner of a printing company with whom I was doing a Webinar demonstration of our software.

Joe and I were going over one system I recommended that he was sure would make life easier for him at work. It’s a part of our software that gives everyone in a company the power to do their jobs without having to interrupt management or other employees to get the required information, supplies, etc.

I told Joe about a related story I had written in my book—“System Busters”—about owners or managers walking through the shop or plant and being repeatedly stopped by employees asking many of the same questions, time and again, in trying to deal with the same old issues.