Exceptions AS the RULE
Recently I was visiting a client, in order to find the reason why they were having some difficulty implementing and keeping a few simple systems up and running. Soon after arriving I ran head on into the problem. The problem, it turned out, was a WHO—and Mr. Who was a manager of managers—yikes!
To describe our reception, when my associate and I arrived on site, I'll just say at times you could cut the tension in the air with a knife. To be fair, the new GM was more than eager for us to be there, and was excited about bringing his company to order using the power of systems; however, Mr. Who was not quite so excited.
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.
