Personnel-Based vs. Systems-Based Management

“We don’t need good systems; all we need are good people!” Or, so thought a business owner that I wrote about in my book! As I relate the following, let that quote digest.

I was driving on the freeway to my home outside of Nashville this past Friday to pick up my wife to go see a movie, when my cell phone rang. It was my former pastor (I’ll call him, Bill). He sounded very excited and wanted to share with me some new things that have been going on in his life.