If you were asked to write down what each person under your management does each day (or, let's say, what they're supposed to be doing)...could you do it?
You think so? Okay, could you write down HOW each of those employees does what they do, and how they interact with the tools you have provided them?
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.