Why Cranky Hates His Job!
The following, I have found, is a scary picture (just in time for Halloween?) of a fairly typical American business...
Cranky opens his business at 8:00 a.m. Bob, Sue and Mary wander in by 8:45. Bob and Sue answer phones until Jim decides to show up at 10.
Then Cranky answers the phones, while Sue goes to the bank...except on Tuesday’s when she takes “Scooter” to Doggie Daycare. Then Jim goes, if he’s not on call; or Mary, if she can borrow Cranky’s car (her teenage son wrecked hers). On Fridays, Cranky does payroll and takes job orders, unless there are more problems in production. Then Bob takes the orders.
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.
