Why CSR Frank Is So Good and the Lessons for Printing Companies -Michael Casey

By Michael Casey

Last week I needed customer service/tech support from a business. Boy is Frank good. No wonder his employer has been around since 1909. They hire quality people who care.

Before jumping into why Frank is so good, I want to share the treatment I received from about 50 printers I called last week. I was following up after a Webinar I gave and was amazed at the greeting encounters I had with these printers.

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Michael Casey Author's page Michael Casey is the founder of Survey Advantage and strategic partner with several printer associations and franchises. By leveraging information from a printer’s estimation and production software, Mike’s business has helped hundreds of printers automate their customer feedback and lead generation process. He may be reached via e-mail or (401) 560-0311 ext. 103. Read printer case studies on the Survey Advantage Website.